Digital Service Delivery
AlphaLens is a digital software service delivered entirely online. No physical goods are shipped and no delivery charges apply.
This page explains how and when access to the service is provided.
1. How the Service Is Delivered
AlphaLens is provided over the internet through a web browser at thealphalens.com. Delivery consists of activating access to the subscribed features on your registered account.
Reports generated on the Platform are made available for download directly from your account in electronic form.
Where access is provided programmatically to an institutional partner, delivery consists of issuing API credentials and enabling access to the contracted endpoints.
2. Delivery Timeline
| Stage | Timeline |
|---|---|
| Account creation | Immediate on registration and email verification |
| Activation after successful payment | Immediate, and in any case within 30 minutes |
| Activation where payment is pending bank confirmation | Within 24 hours of confirmation |
| Report generation | Typically within a few minutes of request, depending on portfolio size |
| API credential issuance (institutional) | As agreed in the applicable commercial agreement |
Where activation does not complete within these timelines, write to hello@alphamarket.co.in with your payment reference and we will resolve it as a priority.
3. Confirmation
On successful payment you receive:
- An on-screen confirmation.
- A confirmation email to your registered address.
- A tax invoice, available in your account and emailed to you.
If you have been charged but received no confirmation, contact hello@alphamarket.co.in with your payment reference before attempting a further payment.
4. Access Requirements
You need an internet connection, a current version of a supported browser (Chrome, Firefox, Safari, or Edge), and your account credentials. We do not supply hardware, internet connectivity, or third-party software.
5. Service Availability
The Platform is available on a continuous basis, subject to scheduled maintenance and to circumstances outside our control. Planned maintenance is notified in advance where practicable and scheduled outside Indian market hours wherever possible.
6. If Delivery Fails
Where access cannot be provided after payment and the failure is attributable to us, you may choose either activation as soon as the issue is resolved, or a full refund under our Cancellation and Refund Policy.
7. Access Obtained Through a Partner
Where you access AlphaLens through a broker, distributor, or other institution under its branding, activation is administered by that organisation in accordance with its own arrangements with you.
8. Contact & Registered Office
Delivery or access queries may be sent to hello@alphamarket.co.in.
Edhaz Financial Services Private Limited / Edhaz Markets Private Limited
Alpine Eco, Doddanekundi, K R Puram Hobli, Bangalore 560037, Karnataka, India