Cancellation & Refund Policy
This Policy explains how to cancel an AlphaLens subscription and when a refund is available.
It applies to subscriptions purchased directly from Edhaz Markets Private Limited on thealphalens.com. If you obtained access through a broker, distributor, or other institution, your subscription is with that organisation and its policy governs; please see Section 7.
1. Cancelling a Subscription
You may cancel at any time from Account Settings → Subscription, or by writing to hello@alphamarket.co.in from your registered email address.
On cancellation:
- Auto-renewal stops immediately and no further charge is raised.
- Access continues until the end of the billing period already paid for.
- Your reports and saved data remain available until the end of that period.
Cancellation is not automatic on non-use. A subscription remains active and continues to renew until cancelled.
2. Refunds
• First-time subscribers — 7-day refund window
If you are subscribing to a paid plan for the first time, you may request a full refund within 7 days of the initial charge, provided you have generated no more than 3 reports in that period.
• Renewals
Renewal charges are generally non-refundable, as renewal follows advance notice and the option to cancel. We will refund a renewal charged within 7 days where the Platform has not been accessed since the renewal date.
• Annual plans
Where an annual plan is cancelled after the initial refund window, we do not provide pro-rata refunds for the unused portion, except in the circumstances in Section 3.
We will ALWAYS refund:
- •A duplicate charge, or a charge raised in error.
- •A charge raised after a valid cancellation request was received.
- •Sustained unavailability attributable to us — a pro-rata credit or refund for the affected period.
- •A material reduction in the functionality of your paid plan without reasonable notice.
We will NOT refund:
- •Dissatisfaction with analytical output, scores, or classifications. The Platform makes no guarantee of any investment outcome.
- •Investment or trading losses. The Platform is an analytical tool and does not provide advice; see our Terms and Conditions and Legal Agreement.
- •Where a subscription was terminated by us for breach of the Terms and Conditions.
- •Where the refund window has lapsed, other than as set out above.
3. Discretionary Refunds
Where a request falls outside these terms but the circumstances warrant it, we will consider it on its merits. Write to hello@alphamarket.co.in setting out the position.
4. How to Request a Refund
Write to hello@alphamarket.co.in from your registered email address with your registered name, the transaction date and payment reference, and the reason for the request.
The time for funds to appear depends on your bank or card issuer and is outside our control.
5. Chargebacks
If you believe a charge is incorrect, contact us before raising a chargeback. Most issues resolve faster directly. Where a chargeback is raised, we may suspend the account pending resolution.
6. Institutional and API Agreements
Commercial terms for institutional and API access — including term, notice, minimum commitment, and termination — are governed by the separate written agreement with that institution, not by this Policy.
7. Access Obtained Through a Partner
If you obtained AlphaLens through a broker, distributor, or other intermediary, your subscription is with that organisation. Cancellations and refunds are governed by its policy and requests should be directed to it. We are unable to process refunds for payments we did not receive.
8. Changes to This Policy
We may amend this Policy prospectively. The terms in force at the time of your purchase govern that purchase.
9. Contact
Questions may be sent to hello@alphamarket.co.in.